What are your cancellation policies?
Chelsea Wangberg
Last Update vor 4 Monaten
Public Tours
Plans sometimes change. We get it; it happens to us too. So we’re happy to provide a hassle-free, 100% refund if you give us 48 hours’ notice.
Inside of 48 hours, we’ve already started preparing for your visit, and can’t easily fill your slot, so we sadly can’t provide you a refund in that case.
Private & Corporate Tours
There is a 10% non-refundable cancellation fee for holding the tour guide and the tour date. The balance of the tour (less the deposit) is fully refundable up to 14 days prior to the tour date. Within the 14 day window, we may be able to issue a partial refund in the form of a credit toward a future tour.